Shift Manager Shares How Supervisor's "Triple Checking" Rule Caused Chaos In The Fast Food Chain, Leading To Huge Losses

"The lunch rush was a disaster, and we lost quite a bit of money"

Maryjane

• Published in Interesting
• September 25, 2023

Queue! Waiting! Queue! Sometimes it seems like there is a line waiting for you everywhere you go.

The average consumer absolutely loathes long lineups, and many choose to leave if they see one. They obstruct consumer flow, which has a detrimental effect on both customers' and businesses' experiences with lines.

Customers have little to no patience with these waits and detest them. Due to a lengthy wait, clients have canceled appointments and purchases.

It's interesting to note that our experiences waiting in lines can affect how we view the services we are receiving or, at the very least, the services we are waiting for. Businesses may find it challenging to keep clients happy while they wait in line.

This is just the tip of the iceberg of what transpired in today's story shared by Redditor u/DennisReynoIds. The narrator works as a shift manager at a popular fast-food chain.

Their supervisor decided to implement a new rule requiring that all special orders must be confirmed verbally with the customer three times to ensure accuracy. The OP decided to maliciously comply since the supervisor refused to see the reasons.

This resulted in chaos as lines grew longer, customers grew more impatient, and the kitchen was backed up with orders. In fact, they lost a corporate order because the customer was extremely upset, and they ended up refunding their entire order.

Read the entire story for yourself below.

Here's the headline

All special orders must be confirmed with the customer verbally three times to ensure accuracy

The lunch rush was a disaster, and they lost quite a bit of money that day

Redditors trooped to the comments to air their opinions and here are a bunch of them

This Redditor considers this to be a weird rule

Getting it installed because of one very loud and obnoxious person

It was everything else happening coincidentally

This Redditor reveals what gets them frustrated

It’s really frustrating when people who should have more than two brain cells in their head can’t foresee the problems of their suggested policies, and then further refuse to believe the input from those that see the results and deal with it on a daily basis.

Sometimes you just gotta stick to the stupid plan and let the people with the dim lightbulbs see the results. Good for you for sticking with it.

Are you sure you don't want pickles?

There can be SOP for repeating orders and still have things be fast

This Redditor shares their experience

Confirming and still messing up the order

Ordering fast food through store apps

We regularly encounter lines in our daily lives, whether it's waiting in line to use an ATM, getting a table at a restaurant, or checking our bags at the airport. Poor queuing experiences might cause customers to walk away, which means they abandon their purchase and have a poor opinion of the brand.

Clearly, triple-checking was a bad idea, and Redditors totally agreed.

Maryjane