TikToker Finds Subway Workers Relaxing In A Locked Store Thirty Minutes Before Closing, With The Open Sign Still On

“Y’all don’t understand the pain of subway workers.”

Maryjane

• Published in Interesting
• December 21, 2022

Genuinely outstanding customer service goes beyond bug fixes and discount offers. It's important to leave customers with a favorable impression of your company.

You witness something more than "good" customer service when a flight attendant goes above and beyond for a terrified passenger, or a fry cook assists an elderly man to his car in a downpour. Why are tales of excellent customer service so compelling to us as consumers?

Maybe it's because they act as a constant reminder that there are businesses out there (and incredible support staff) who still value their clients. While every business claims that their customers are their top priority, anecdotes reveal that many are prepared, willing, and able to go above and beyond for each and every one of their clients.

The discussion that follows a positive customer service anecdote is especially popular on the internet. Because they are compelled to attend to and deal with entitled clients, the worker typically wins the case.

There is no one who wants to put up with BS. On the other hand, going to a particular restaurant only to learn that they have either closed early or aren't taking any more customers is one of the most annoying things you may experience.

However, a user going by the username "danimar" recently shared footage of two Subway employees "chillin'" inside the restaurant around 8:30 p.m., 30 minutes before it closed at 9:00 p.m.

Over 400k people watched the video, and 1k people commented on it to discuss the problem. The "open sign" was still on and flashing and her description on the video stated:

There were a few suggestions made by viewers in the comment area as to why the employees may have been inside. "They're likely understaffed," a commentator said.

Another reader agreed, saying "sometimes restaurants close early if they run outta items or lack of customers, my store would do that." Some places close early when there's barely anyone left.

Customers rarely understand the true cause of what appear to be minor issues behind the counter, as most people are aware.

More comments from people who viewed the video

Another comment raised an important point, stating

There are many possible explanations for why this Subway location may have closed early, and while some people supported the original TikToker or outright criticized the Subway employees, the majority of people concurred that there was probably a good reason the store closed early. 

Watch the video below

When you see someone go above and beyond to brighten someone else's day, week, or month, then it's a crucial aspect of customer service that shouldn't be overlooked. The customer is receiving what they requested.

There are few things in life and business that we like more than watching one person help another, but human nature endures regardless of technological advancements.

h/t

Maryjane