How A Simple Coffee Run Ended Up Costing This Couple $4,500 And Their Dream Vacation

Be careful when typing in your PIN.

Jesse

• Published in News
• November 4, 2024

We all know that coffee prices have been creeping up, but what would you do if your morning coffee run cost you thousands of dollars?

Imagine walking into your local Starbucks, ordering your favorite brew, and unknowingly walking out with a bill that could buy you a high-end espresso machine—or even a used car. It sounds absurd, but that’s exactly what happened to longtime Starbucks customers Jesse and Deedee O’Dell.

After sixteen years of starting their mornings with an iced americano and a cappuccino, the O’Dells never expected their usual $10 order to turn into a financial nightmare.

In a chain of events that almost feels like a cosmic joke, the couple walked into Starbucks one morning in February 2023 and walked out with a mind-boggling charge of $4,456.27—for a simple coffee order.

The culprit? A $4,444.44 gratuity fee mysteriously tacked onto their bill. Even stranger, Jesse clearly recalls selecting the ‘No Tip’ option at checkout.

The O’Dells were utterly unaware of the charge until days later when Deedee’s card was unexpectedly declined during a mall outing. The missing funds put the couple in a panic, especially once they realized the source of the error.

What began as an ordinary coffee run quickly spiraled into chaos, setting off a series of phone calls and mounting frustration as they tried to get their money back.

Talk about a bitter brew! Here’s a lowdown on the crazy story behind this Starbucks catastrophe

Jesse quickly reached out to Starbucks, hoping for a swift resolution. The Starbucks district manager assured him the issue was due to a network error on the card machine. 

This not-so-tiny mistake on the receipt brought on a major headache for these coffee lovers

To correct the mistake, the company initially issued two checks to cover the false gratuity charge. But just when the couple thought the nightmare was over, the checks bounced. 

Frustrated and desperate, Jesse reportedly contacted Starbucks customer service “30 or 40 times” that day, seeking answers. Eventually, Starbucks promised to issue new checks, but the delay caused more complications for the O’Dells.

The timing couldn’t have been worse. The couple had been planning a trip to Deedee’s home country, Thailand, to reunite with her sister—a trip that had been years in the making. 

Unfortunately, the unexpected financial hit forced them to cancel their non-refundable flights, shattering their family’s travel plans. With mounting frustration, the couple turned to the Tulsa Police Department for assistance, hoping to fast-track the refund process.

Jesse and Deedee share their disbelief after the colossal error flipped their lives upside down.

In response, Starbucks issued a statement acknowledging the error and clarifying that the situation had been resolved. According to the company, the hefty tip was entered in error. 

While the first set of refund checks had a typo, corrected checks were issued on January 31 and successfully cashed by the O’Dells on February 6.

Though the ordeal is over, Jesse and Deedee now urge other Starbucks customers to double-check their receipts. “This is something that has caused huge duress in our own family, and hopefully, others don’t have to go through something like this,” Jesse advised. 

So, next time you grab that morning coffee, it might be worth a second glance at the bill to avoid your own caffeine-fueled nightmare.

Jesse