Tumblr Post Reminds Food Service Workers About The Importance Of Serving Exactly What Customers Have Ordered

It's frustrating to pay for something you didn't order, isn't it? How much more if it puts your life in danger?

Mary

• Published in Interesting
• February 16, 2022

Getting the customers' orders incorrectly is an incident that can possibly happen in the food service industry. Some of these mistakes can be compensated by apologizing, offering an alternative if their order would take time, and also by giving them discounts for the inconvenience.

While these mistakes can either be intentional or unintentional, one should take note that messing up a customer's order can have a serious consequence especially if it involves allergies, intolerance, and other health-related issues. This is why servers should be mindful of customers' instructions or orders, not because they wanted to make their jobs difficult, but serious health problems can be the reason why people prefer their food and drinks to be served in a specific way.

For this concern, a Redditor named u/Puppykat00 had reposted a viral Tumblr thread as a reminder to those who are working with food. It garnered more than 11K upvotes and almost 500 comments where other Redditors had also shared their terrifying or life-threatening personal experiences, thoughts, and opinions of why it is important to follow exactly what the customer had ordered instead of doing actions based on the server's assumption on why customers are ordering a specific food and drink.

Workers at your service.

The actual Tumblr post shared by a Redditor.

Maybe the customer is diabetic.

It could also be that they are lactose intolerant or allergic.

Probably they just prefer non-dairy and gluten-free.

It can also mean other things, but it is not your business to change their orders because of your own judgements.

Every person's body reacts differently. Doesn't mean everyone you meet can only get sick for hours, some take weeks or even longer.

Is this becoming a common practice?

Does not mean that a woman is thin, she is already dieting.

This happens based on this person's experience, witnessing how baristas would change orders for their own reasons.

The list of these reasons that baristas use as an excuse to not give what customers had asked.

One situation that put a customer's life in danger for her assumptions.

The barista thought that the customer was just pretending to have allergies just to get things for free.

Luckily, the person who had seen the barista's actions called out the customer to stop her from drinking.

That barista was eventually fired. However, she is just one of the many people involved in changing orders.

You don't risk people's lives because of your wrong decisions.

Customers have their own reasons and preferences for ordering something.

Too much caffeine triggers panic attacks.

Customers will always suffer from these incorrect orders especially if it involves their health.

Allergies and its consequences.

Both diet and taste preference.

A story behind a customer's order.

What customer's suffer from gluten intolerance if people are being careless of their food.

This makes people worried about ordering food and drinks.

A slight inconvenience on your part is a severe health problem for customers.

Note that food can also kill.

Plain and simple.

Ordering foods and drinks also mean trusting those people who prepared them to ensure the safeness of what they had served to you. For people with allergies and intolerances, this trust means more than the taste and the price of the food or drink itself, knowing that workers will not put their lives in danger.

Mary