Redditor Files FCC Complaint After Wifi Store Employee Lies For Commission, Likely Causing Employee's Firing

"There was no way to file a complaint so I filed with the FCC and probably got the employee fired."

Sophia

• Published in Interesting
• July 14, 2024

Dealing with unscrupulous sales tactics can be infuriating, as OP discovered after moving and needing to transfer their wifi service. Over the weekend, OP visited a nearby store to inquire about moving their service.

The sales rep misleadingly informed OP that they needed to return their current router and order a new one, initiating a new account setup without OP's explicit consent. This deception included choosing a slower, more expensive plan and running a credit check, all while falsely claiming these steps were mandatory due to the out-of-state move.

Come Monday, OP took time off work to wait for an installer and called customer service to confirm the return process, only to learn the truth: they could easily transfer their service and router without any additional costs or setup. Realizing they had been duped for the sales rep's commission, OP was understandably livid.

Attempts to complain through the company's channels were futile, as the retail stores operated independently from the parent company.

Undeterred, OP filed complaints with the FCC and BBB. Although the BBB deemed it a personal grievance, the FCC's involvement prompted the carrier's resolution team to review the store's practices. While OP felt bad about possibly causing the employee's termination, the incident underscored the need for accountability in sales practices and the importance of advocating for consumer rights.

Just take a look at this...

OP moved last weekend, found phone lines closed, visited store for wifi move advice; told to return router, order new one.

Salesperson didn't disclose new account signup, mentioned slower speed and $20 hike for out-of-state move, requested ID for transfer.

Op took day off for installer, waited with 4-hour window, called carrier on the router return procedure.

OP learned they could move with their router—and could skip a bill.

There was no way to complain online or through corporate; retail stores are separate entities from parent company.

OP filed FCC, BBB complaints on sales practices; BBB termed it personal grievance, FCC and carrier investigating store.

Carrier reps upset about FCC complaint; no other recourse was available for resolution.

TLDR: Store employee lied for commission; filed FCC complaint, likely leading to employee's dismissal.

Scroll down to see what people had to say...

Sounds like their business model relies on shady tactics and training sneaky employees!

It's fraud! They should be held accountable, just like Wells Fargo was.

No need for guilt; the employee's actions brought consequences upon themselves, not the customer.

As a former commission salesperson, honesty wins in the long run—shortcuts just lead to trouble.

No sympathy needed. Losing his job might just be his wake-up call.

The carrier reps are fuming because it messes with their company metrics.

Their anger is just the spice in a recipe for corporate plausible deniability.

Exposing shady sales tactics is like upgrading your wifi plan: sometimes, you need a stronger signal to get results. While they might have cost the rep their job, they ensured better service for future customers—proof that sometimes, a little interference can boost everyone’s connection.

Comment down your thoughts, or share this article for all your family and friends to see!

Sophia