High Schooler Fakes Being Fired From Their Job To Manipulate Rude Customers Into Feeling Sorry For Them, And The Internet Applauds Them For It

"Almost every time, the person who had come in angry will apologise and say that they didn't mean it."

Sophia

• Published in Interesting
• February 3, 2023

Different jobs have different struggles. No matter how simple the job may look on the outside, everyone has their struggles.

Same with customer service providers–they are not paid a lot of money. However, a part of their job is to deal with customers, including difficult ones.

As for customers, they sometimes feel entitled to their actions. They can have this sort of mentality because they think that they are paying someone to do their job–which is valid, at some point.

Although their horrible actions should not be tolerated, service workers have to face them. Sadly enough, many of these employees end up being fired due to the wild rants, accusations, and complaints done by careless and insensitive clients.

Perhaps, a show of sorts must be done to make them realize that what they are doing is harsh and wrong. There are consequences to their actions, one that might even get these workers to lose their–sometimes only–job.

In this Reddit post, OP and their colleagues create a solution to this bad customer problem. It did the job, but when OP gets an opinion on the matter, they received an opposite reaction.

OP turns to Reddit for a second opinion. Were they assholes for doing this?

Here's the sitch:

OP is in high school and has a part-time job. An intro to a short rundown of their work colleagues.

First guy. James is sort of a shift manager–he is also a friendly schoolmate.

Second–Danielle is a college student. She sometimes comes in for weekend shifts.

The work environment requires its employees to directly interact with customers–it’s a coffee shop. Unavoidably, this includes having to face people who are in a not-so-great mood, taking it out on highschoolers and college kids.

OP and James had a fun little idea. Fingers crossed, they hoped it would stop those types of people from getting angry about such little stuff.

Once, a customer came in and complained about the coffee not being hot enough. Nothing could be done, of course, since it was given to him as soon as the machine had finished making it.

Acting like the “shift manager” that he is, he asks the guy if there was a problem, causing the guy to complain to him about what happened. And just like that, James fires OP.

As one who is being fired would, OP begs James not to. James continues to play the role of a strict and unforgiving manager, dismissing OP’s fake attempt to keep the job.

The customer seemed to recede from their offensive stance and said that it wasn’t a big deal after all. However, shift manager James was persistent on fake firing OP.

After that spectacle, OP keeps the job. This sort of performance had been done multiple times, and it saved Danielle and OP from similar customers and it did the job.

OP told their friends about it and they didn’t take it the same way the coffee shop employees did. They said it was a mean prank.

What do Redditors think of this? Were OP and their colleagues being assholes for doing the whole ordeal?

Not assholes at all. In fact, this Redditor thinks this is a “perfect way of dealing with hostile customers.”

Making these types of customers backtrack with what they have said is worth the trouble. It teaches that there are things workers don’t have control over.

Hilarious, actually. Makes people control their “assholery.”

“OP is a legend.” Along with the workers–five stars.

They are not assholes, they are heroes. Brilliant, if this Redditor may say so themselves.

Aside from the mostly respectful and reasonable bunch, they can be dicks.

And many times, the “killing with kindness” option doesn’t really do the job.

Everyone sucks here. A customer service role inevitably has to deal with shitty customers, but they were a bit of an asshole, even though what they did was justifiable.

Yes, employees must do their jobs, but not everyone is perfect–they may make mistakes once in a while, and it is not something to fuss over. Other times, there are things that they do not have control over, and it is what it is.

You can deal with tiny mishaps in a civilized and respectful manner–being rude or making a ruckus over something small doesn’t really solve the problem at hand. In fact, it prolongs the issue and may even cause the employee/s to have an issue with the business they are working at.

What do you think? Comment below and make sure to share this article to see what they think about this situation!

Sophia