Man Emails Jeff Bezos After His Expensive Amazon Package Was Stolen

After customer service refused to investigate, there was only one option left.

Jesse

• Published in Interesting
• July 5, 2022

You browse through an eCommerce site, put a few items in your cart, and finally make that last click. Phew, the hard part is over. All that's left to do now is sit back, relax, and wait for your new goodies to arrive.

But what happens when your precious package never shows up? And even worse, what if it's something that you paid a pretty penny for?

For one man, this became a reality when his high-value Amazon package vanished en route to his house. His story is a cautionary tale of what can go wrong when shopping online - and how to fix it when customer service falls short.

Max never imagined that ordering a £1099.97 package from Amazon would be anything other than a smooth transaction. He'd been shopping with the eCommerce giant for years and had never really had issues with his orders.

So you can't blame him for being more than a little miffed at the unexpected turn of events. Unfortunately, when he reached out to Amazon customer service about the missing item, they were much less than helpful.

In fact, they were pretty much allowing the delivery driver to run off without conducting any investigation. Quite frankly, Max was not having it.

So what did he do? He took matters into his own hands and emailed the one person who could help him - Jeff Bezos, the CEO of Amazon.

Although this seems like a drastic measure, it ultimately worked in Max's favor. He received a response from Amazon within a few days. So let's see how everything panned out.

When customer service fell short, this man decided to take matters into his own hands

Max ordered a high value package worth over £1000 from Amazon, but it never arrived his house

Amazon insisted that the package had been delivered and asked Max to make a police report

There were grounds for Amazon to open an investigation into the matter, but they shrugged their shoulders and looked the other way

Amazon was basically letting the delivery driver run off with the parcel

After getting nowhere with customer service, Max decided to email Jeff Bezos directly. In a few days, he got a reply.

Max sent an email to the CEO of Amazon, Jeff Bezos

Within a few days, he got a reply from Keisha, a representative of Amazon Executive Customer Relations

Keisha followed up with a phone call

Max got a refund and something to pacify him for the bad experience

A £100 gift card isn't bad at all

After sharing his experience on Reddit, a lot of users jumped on the post to share their thoughts. We've gathered the best responses for your viewing pleasure.

"I've never heard of a one time passcode before"

"Keisha sounds like a great Customer Service rep"

Do you agree?

"Sounds like the delivery people routinely scam people that way"

"I'm sure that delivery driver manage to steal a lot of stuff"

"Jeff's emails are potentially career ending"

Do you think Jeff Bezos reads his emails?

Diversity wins!

Although this story has a happy ending, reaching out to Jeff Bezos is not always an option for every customer. However, it highlights how important it can be to escalate complaints to higher authorities when necessary.

In addition, it's a reminder of the importance of customer service in retaining customers and building brand loyalty.

Have you ever had to contact a CEO about a problem due to poor customer service? Share your experience in the comments.

Jesse